I always hope GLC can improve and provide quality services to benefit public. However, it ended up with disappointment when I tried KTM Berhad new features.
- Ticket Booking via SMS
- Online Ticket Booking
New feature is supposedly to ease customers, but it does not perform its duties well. It's useless and I will not use the feature again, unless KTM fixes it.
First, I went to KTMB official website, it took me about 5 minutes just to load the page. Maybe my internet speed is slow, blame it to TM Net, another GLC.
Then I saw the E-Ticket System page, I sign up and login into the system. After that, I navigated to this page.
New Reservation
I filled in every particular except for the Return section, and I thought I will get my reservation after I confirmed the request. But no, I cannot request for reservation unless I request for a return ticket. But I don't want a return ticket!
What the hell?
So, I existed the page and thought to try another way of reservation, via SMS (Short Message Service).
I searched for 'KTM ticket-booking via SMS' with Google, and suprizingly, KTMB official website was not in the result. I opened a few pages and tried to see whether they contain information that I was looking for and I found this:
I followed the instruction on the flyer, it's very confusing and complicated I must say. The best part is, when I sent the message out, I got a message from DIGI said that the system was busy, asked me to try again later.
What the fuck?
Bad Service! Rated no star out of 5 stars!
KTM for Discomfort, Inconvenience, Slowness
KTM for Discomfort, Inconvenience, Slowness
